Complaints Procedure
We take client concerns seriously and aim to resolve them promptly and fairly.
How to Raise a Concern
If you have a concern about our service, contact us at attorney@ckncivis.co.ke with details of your engagement and the nature of your concern.
What Happens Next
We acknowledge every complaint promptly and assign it to a senior member of the team for review.
We investigate the matter, keep you informed of progress, and provide a written response setting out our findings and any proposed resolution.
External Escalation
If a complaint cannot be resolved to your satisfaction internally, we will advise you of the relevant professional body or regulatory channel available for further escalation, based on the nature of your engagement.